Holiday Inn Club Vacations New Orleans Resort

Great location - close to everything, but not in the middle of it, quiet, but walkable to all the action. Really nice room - large, great kitchen, everything you need is there and impeccably clean, cooking essentials etc. We had a one bedroom, and it was huge. The bathroom is on the smaller side, but that's OK. Friendly front desk - all the people we interacted with were incredibly helpful and pleasant to deal with. We got a special rate because of the construction and it was an amazing deal and value for money, especially given that there was no construction happening at that time yet, lucky for us. If the construction was happening, that could have been an issue during the day with noise because the windows are old and thin, not sound insulated.

When we arrived at the property around 9:30 PM, we were told that Booking.com lied about what room we would be staying in. Brandon, the night manager explained that we should not have booked through Booking.com and then it was our fault that we were downgraded to a smaller unit than what we arranged and paid for. He refused to do anything about it. The next morning Jessica the day manager, apologize for Brandon‘s behavior and move us into the rooms that we were promised. The night before Brandon said they were no rooms like the ones we had arranged available, so he lied.

I loved everything about this resort! Where do I begin. Tony and Ms. Sue, the valet staff, went above and beyond their required duties, providing useful tips of information that helped us out. The pool was small, but my kids swam 4 or 5x and loved it. I even worked out and did a load of laundry for free!. The room was spacious and comfortable. We had everything we needed. AC was cold! Beds were sooo comfortable. They give you bracelet keycards which we loved. Check-in was a breeze. We parked right in front of the stairs to the entry doors. Checked in, unloaded the car, passed our keys off to the valet, and went up into our room. Location location location It was a superb location. One street over and you are on Bourbon street. Daisy duke's sells 2 for 1 drinks, 1 minute walk from the hotel. The streetcar trolly was one block away.

Location was great. Very spacious and clean. Everyone was friendly and helpful.

Staff were very friendly and accommodating, especially Mrs. Sue! Beds were comfortable. In general the facility was very clean including public washrooms, stairwell and workout room. After a week, we asked for a brighter room and Jessica made it happen for us! Appreciated access to filtered water in the lobby and access to laundry facility. Good location.